Privacy Policy

1. Our Commitment to Your Privacy

At Confide Australia, I respect your right to privacy and am committed to protecting the personal information you provide to me. This policy explains how I collect, store, use and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information I Collect

I may collect personal information that is reasonably necessary to provide counselling, educational or digital services, such as:

• Your name, email address and phone number
• Information you voluntarily provide through contact forms or purchase forms
• Payment details processed securely through third-party providers (e.g. Lemon Squeezy, Stripe)
• Non-identifiable website usage data (via analytics tools such as Google Analytics)

For counselling or session enquiries, I may also collect limited background information to assist in communication and appointment planning. No sensitive health records are stored online.

3. How Information Is Collected

Information is collected in the following ways:

• Directly from you when you contact me, book a session or purchase a digital product
• Automatically through the website (cookies, analytics, or contact forms)
• Occasionally through trusted third parties who help deliver my services

4. Purpose of Collection

Your information is used to:

• Respond to enquiries and provide requested services
• Process payments and deliver digital content
• Improve website experience and service quality
• Send updates or resources you have requested (you can unsubscribe at any time)

5. How I Protect Your Information

Your information is protected using secure hosting and encrypted connections (HTTPS). Access to personal data is limited to authorised personnel only. I do not share, sell or rent your information to any third party.

Third-party service providers such as Lemon Squeezy, Halaxy or Google Workspace may store or process limited data overseas under their own privacy policies. These providers are selected for their compliance with recognised data-protection standards.

6. Cookies and Analytics

This website uses cookies and analytics tools to:

• Understand how visitors use the site
• Improve design and performance

Cookies do not personally identify you. You can disable cookies in your browser settings at any time.

7. Your Rights

You have the right to:

• Access and correct your personal information
• Withdraw consent to marketing communications
• Make a complaint if you believe your privacy has been breached

To exercise these rights, please contact me directly at the office number listed above. I will respond within 30 days in line with Australian privacy regulations.

8. Links to Other Websites

My website may include links to external sites such as YouTube, social media or recommended resources. I am not responsible for the privacy practices or content of those sites and encourage you to review their policies before engaging with them.

9. Updates to This Policy

This policy may be updated periodically to reflect changes in practice or legislation. The latest version will always be available on this page, with the updated effective date noted above.

10. Contact

Privacy Officer – Confide Australia

☎ 0426 767 265

📍 Sunshine Coast, QLD, Australia

Use of Digital Products

By purchasing or accessing my digital resources, you agree not to reproduce, distribute or share them without written permission. These resources are for personal educational use only and are not a substitute for therapy.